Terms & Conditions


Making It Fair. Our Terms & Conditions Agreement ensures that we provide the best quality service for your business. Please read this page and document carefully, as it sets out our and your legal rights and obligations in relation to the services we provide.

As defined in the contract, any agreement will be between Azzurri Designs Ltd and the respected client. Both parties will require signatures on the Letter of Agreement.

The Letter of Agreement will be tailored and will describe the requirements from the client and the tasks involved to achieve the results.

This will be known as Project Brief and Project Proposal.

  • [1st SIGN OFF] shall refer to the PROJECT BRIEF sign off by the client.
  • [2nd SIGN OFF] shall refer to the PROJECT PROPOSAL sign off by the client.
  • [3rd SIGN OFF] shall refer to sign off by the client for any mock-ups that the client has chosen for further design and development. This can refer to more than one item. Multiple signatures will be required for multiple items of artwork.
  • [4th SIGN OFF] or [FIRST DRAFT] shall refer to sign off by the client for any first draft finished artwork or product awaiting feedback. This can refer to more than one item. Multiple signatures will be required for multiple items of artwork.
  • [5th SIGN OFF] shall refer to the final signature for accepting any finished artwork.
  • [AGREEMENT] shall mean the legal contract between AZZURRI DESIGNS LTD and the client in Section 2.
  • [ARTWORK] shall refer to either digital artwork in AI, PDF, JPG, PNG and web design and development.
  • [BRIEF] shall mean the brief or original requirements from the client see Section 4
  • [COMMENCE DATE / EFFECTIVE DATE] shall mean project start date in the Section 3.
  • [CLIENT] or [CLIENTS NAME] or [YOU] shall refer to the client inSection 2
  • [DEVELOPER] or [DESIGNER] or [WE] or [US] always refers to AZZURRI DESIGNS LTD.
  • [DELIVERABLES] or [END PRODUCT] shall refer to the final product.
  • [PARTIES] shall mean AZZURRI DESIGNS LTD & the client and/or any other company.
  • [PROJECT] or [PROJECT SCOPE] or [PROJECT PROPOSAL] shall mean the clients brief in relation to the services we are carrying out.
  • [SERVICE] or [SERVICES] shall mean the tasks carried out by AZZURRI DESIGNS LTD fulfilling the project summary in Section 5.

 WEB DESIGN. AZZURRI DESIGNS LTD will create mock ups based on the client’s requirements and preferences set out in the PROJECT BRIEF provided by the customer/client.

  1. We will aim to match the [PROJECT BRIEF] as best as possible. There may be at times slight variants from the design(s) to the finished end product as the design will have to be coded and such browser issues, or rendering may cause a slight variation. The final proposed design will require client sign off and review (FIRST SIGN OFF) before any development or progress can begin. Our designs will predominantly be an illustration of the final end product.
  2. The design(s) will be in accordance to the [PROJECT BRIEF] and [PROJECT PROPOSAL] set in above sections.
  3. The final design of any artwork will require client sign off before any further development can begin or passed over to the client.
  4. If there is a request to change the design after the initial design(s) in the [PROJECT PROPOSAL] has been signed off, then we can provide 3 further mock ups. Additional design options will be chargeable. Minor changes such as colours, fonts, imagery and minor CSS will not be chargeable.

E The client may not modify any final design that has been signed off without our consent and any changes will result in additional charges and may delay the deadline for project completion.

  1. Feedback. The client will have plenty of opportunities to review our work and provide feedback (set out in the MEETING & REVIEW section).

ARTWORK. AZZURRI DESIGNS LTD will create mock ups based on the client’s requirements and preferences set out in the [PROJECT BRIEF] provided by the customer/client.

  1. We will aim to match the [PROJECT BRIEF] as best as possible. There may be at times slight variants from the design(s) to the finished end product. Variation will occur if AZZURRI DESIGNS LTD recommends an improvement to layout, responsiveness or workflow of the product or design provided to the client. The final proposed design will require client sign off and review before any further artwork or progress can begin. Our initial design, presented in our PROJECT PROPOSAL, will predominantly be a static illustration of the final end product.
  2. The design(s) will be in accordance to the [PROJECT BRIEF] and [PROJECT PROPOSAL] set in above sections.
  3. The final design of any artwork will require client sign off before any further development can begin or passed over to the client. We will only carry out 3 full design layout changes, additional changes will be chargeable. Minor changes such as colours, fonts, imagery and minor CSS will not be chargeable.
  4. If there is a request to change the design after the design(s) have been signed off, then this will result in additional charges.
  5. The client may not modify any final design that has been signed off without our consent and any changes will result in additional charges.
  6. Feedback. The client will have plenty of opportunities to review our work and provide feedback (set out in the DATES section). Artwork feedback must be provided to us no later than 10 days after artwork submission.
  7. The client will have plenty of opportunities to review our work and provide feedback (set out in the DATES section). We will either share a Dropbox link or email PDF documents. Please ensure you have Adobe Reader installed. If, at any state you change your mind about what you want to be delivered or want to change your designs, we will raise an invoice either for our time on the project design so far or raise an invoice for a design change. By signing you agree to these additional charges which are at the developer’s discretion.

DEVELOPMENT USING HTML, CSS, JAVASCRIPT, PHP. If we are developing a website for the client above we will only use the following coding languages. We will always use the best and robust platforms for your project. We will not provide you with the original source files for such systems we develop and build.

  1. DESIGN. We agree to develop the design as agreed [PROJECT BRIEF] and [PROJECT PROPOSAL].
  2. CUSTOM FUNCTIONS. We agree to develop the custom functions as set out on the [PROJECT BRIEF] and [PROJECT PROPOSAL] as best to our knowledge, experience and ability. We cannot be liable for any unforeseen situations where custom coding conflicts with other codes that are part of the system that has been built. These will duly be resolved as quickly as possible during development. The CMS (Content Management System) that we use may require third-party application (plugins, widgets, components) to ensure smoothness of this custom function. After hand over of the project to the client’s internal team of web developers or other staff we are not responsible for any errors, glitches that arise either from staff installing third-party applications on the website or when staff alter settings or areas they are not familiar with. Development of such websites may render differently to original mock ups and we aim to be as close as possible. We reserve the right to assign subcontractors in whole or as part of a project if needed.

TEXT. Unless agreed we are not responsible for inputting text or images on to the website on every page that is outside the original project summary. Any text submitted to us must be in a DOCX or PDF format. We do not accept any text sent to us in the body of an email. Further, we do not accept any liability for any spelling errors in the text that you send to us. We can provide a quotation for copy-writing unless specified in our [AGREEMENT] and [PROJECT PROPOSAL].

GRAPHICS AND PHOTOGRAPHS. We will use stock images on our design at concept stage and on development stage. This will assist you to determine the placement of images and we will require the client to provide the images or ask us to purchase the images. We will not be liable for the client to use such images should they ignore the request to purchase the licence. If you would like us to take photographs we can arrange this service which will be quoted separately. This service will include consultation, editing and submission.

ADOBE ILLUSTRATOR, ADOBE INDESIGN. This contract prevents you from obtaining all original source files that we have created for your project. You will only get the final ‘ready to print’ file. We will always work to a CMYK printing profile standard when submitting any artwork to a commercial printing firm.

BUSINESS CARDS, COMPLIMENT SLIPS, LETTER HEADS. If business cards, compliment slips or letter heads are part of the quotation, then we will design and quote separately for printing. We do not accept responsibility for any printing errors. The client will always be provided with a ‘ready to print’ proof and acceptance is required before any artwork is submitted to the chosen commercial printing firm.

PRINTING.  AZZURRI DESIGNS LTD reserves the right to copyright all preliminary mockups and final artwork. Only upon final approval of any visual branding will be considered property of the client. The client will not receive native project files for any design but will receive high resolution reproductions. Any logos designed for the client, including preliminary concepts and draft copies, may not be manipulated and reproduced by anyone after approval and in use by the client, which would by effect harm the integrity of nature of work carried out by AZZURRI DESIGNS LTD.

AZZURRI DESIGNS LTD uphold the standards within the print industry to provide artwork in a 300+ DPI CMYK print ready, PDF format with 3mm bleed for full pre-press preparation to the client. Due to size, smaller JPG images may be sent by email for approval by the client. We cannot be held responsible for any colour variation experienced by the client viewing artwork on a monitor or mobile device. We cannot be held liable for clients presuming RGB JPG as print ready.

responsible for any printing errors after pre-press artwork that has been approved in writing by the client by email or by signature.

CHANGES & REVISIONS BEFORE AND AFTER PROJECT COMPLETION.

During Development.  Our objective is to create a website or artwork from the [PROJECT BRIEF] and our [PROJECT PROPOSAL]and [MEETINGS & REVIEW] will reflect the work in progress. Of course, we are flexible and understand that sometimes changes are required.

  1. All changes and modifications to this project specification must be made in writing and delivered to us by email. Any verbal communication of such changes will not be taken seriously. Our phone calls are recorded.
  2. MINOR. We will undertake any minor changes including colour scheme, text placement, image placement, content layout of individual pages, structural navigation menus, spelling errors. We are allowing 1 batch of remedials within the 10-day time frame review window. We will complete these within 7 working days. Once minor changes are made, these need to be signed off. Further changes or amendments to these items after we have edited these as per request, we will raise an additional invoice for extra amendments. This may delay project end date.
  3. MAJOR & EXTRA. We are flexible and can cater to any changes as required. Any new /additional or modified changes that differ to your original design, or quotation, or our project PROPOSAL and summary will delay the project, and we will provide a quotation for these new/modified or extra features to cover expense for such development. New changes must be made in writing. Changes once made, need to be signed off. Revision of such changes will cause project delay and will be chargeable at a rate of £40/hr. If the Change Request alters the scope of the project by more than 20%, the Designer may submit a new proposal to the Client.
  4. CHANGE TO CUSTOM FUNCTION. If a change is required to a custom function set in [PROJECT PROPOSAL], then this will be chargeable. Changes once made, need to be signed off. Revision of such changes will cause project delay and may be chargeable. Charges depend on the function change.

Site Launch -> 12 Months. We will carry out any minor changes (as described above). Minor is limited to text editing, link editing, updating navigational menus only. No major structure change will be made. Request must be made in writing. After site Launch the client will be given 24 hours to review the site and sign off. This point no changes can be made as the changes were requested prior the site going live.

After 12 months. No changes shall be made.

  1. We are flexible and can cater to any minor or major changes as required. Should the client want changes to be made, these will be provided at an hourly cost. See [SECTION 11] for additional work.

SCREEN TESTING. We will test your website (our work) on major browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari. We will not test on out of date browsers such as Internet Explorer. We will do our best to ensure that our codes will function correctly on these browsers but do not accept responsibility if there are slight discrepancies due to the browsers structure in reading and rendering our codes or monitor sizes as we do not have any control over this. We will only tailor for mobile (iPhone 8/X, Samsung S8/9, Ipad Air, Ipad Mini, Ipad Pro, Macbook, Laptop at 16 inches over, 19inch widescreen, 21-inch, 2- inch, 24-inch and iMacs. Any monitors that are between 1000px to 1500px such as 1024 x 768 or 1280 x 800 we will render the website in a tablet format. We will not customise the site to suit old/out of date monitors. Client accepts that we cannot guarantee correct functionality with all browsers across different operating systems and monitor sizes. We reserve the right to quote for any work involved in changing the website or artwork to work and function on updated browser software or new hosting environments or custom smaller monitor sizes.

browsers across different operating systems. We reserve the right to quote for any work involved in changing the website or artwork to work and function on updated browser software or new hosting environments.

MOBILE TESTING. We will test on popular devices running Android and Apple IOS.  We will not test on Blackberry or windows mobile phones. Each mobile phone renders the website differently and we cannot account for differences across mobile devices currently in circulation. Client accepts that we cannot guarantee correct functionality with all browsers across different operating systems. We reserve the right to quote for any work involved in changing the website or artwork to work and function on updated browser software or new hosting environments.

SEARCH ENGINE OPTIMISATION. We will inform Search Engines of your URL. It is up to the client to have a marketing plan, SEO or online strategy in place to boost search engine position/ranking. We do not guarantee improvement to your websites search engine ranking but web pages that we develop are accessible to search engines.

DOMAINS AND HOSTING. AZZURRI DESIGNS LTD will transfer your domain(s) under your request to our servers. You will also provide access to your current domain and hosting provider, so we can either manage it, or transfer it. We will auto renew your domain and hosting each year. You will be subject to annual renew costs which you will be informed 30 days prior.  Transferring to our servers will result in an additional charge unless specified in our [PROJECT PROPOSAL]. We will not be liable for any hosting errors caused by our hosting provider or any third-party hosting provider. If you choose not to we will not alter any domain settings other than what is required to make your website function. Transferring the domain away from our servers will result in a £50 Transfer out charge for us to adjust the required settings. This fee is payable within or without any contract period. Whilst the domain is the servers the client is the legal owner.

TECHNICAL SUPPORT. Technical support is only covering any services you have with us for this project. If we host your domain and website then we will provide support should anything go wrong. We will not cover any support if domains and websites are not provided by us. Support can be reached by contacting us on support@www.azzurridesigns.co.uk or use our online support centre and fill out a support ticket.

HACKS, ATTACKS AND DOWNTIME. We will not be responsible for any loss of earnings or profit for any planned or unexpected down time whether it may be maintenance or cyber-attack. We will do our utmost best to install Firewalls, and Anti Hack Security Measures. As attacks are automated we cannot pre-empt the method of attack. If an outside entity has gained access to your site via an attack, hack or external hosting methods then we are not liable for this. If such occurs within the development and 12 support periods then we will rectify this, and if outside the 12 months support period then we will charge £100 to rectify such issues.

GLITCHES. AZZURRI DESIGNS LTD will fix any glitches that we find and is reported to us while the website is under development or launched. Any glitches reported to us after 12 months of the support period will be chargeable at a rate of £30 per hour.

BACKUPS. AZZURRI DESIGNS LTD will back up your database and website each month to their local server. The website will automatically be backed up either daily, every 2 days, or every 3 days via another hosting providing company.

MAINTENANCE. AZZURRI DESIGNS LTD will carry out occasional updates, upgrades and maintenance to ensure that your website is safe and secure. Maintenance can sometimes be on the server the website is stored on.

MIGRATION TO YOUR SERVER. We will develop the website on our test domain and will transfer the website end product artwork to your server. You will be asked to provide FTP and current hosting providers access. We will not accept any liability for any downtime or loss of earnings, savings, or profit while migration occurs. We will ensure the website will be tested on more than one operating system to ensure functions operate correctly.

QUOTATIONS & INVOICES & CONTRACTS. By accepting a quotation or making a payment of invoice to use the services supplied, the Client acknowledges to have read, understand, and accept the Terms and Conditions of this Agreement, and agrees to be legally binding by these Terms and Conditions. Contract Letters of Agreement shall be governed by the laws of England and Wales which shall claim venue and jurisdiction for any legal motion or claim arising from this agreement. This agreement is void where prohibited by law.

12 MONTHS FREE SUPPORT. AZZURRI DESIGNS LTD will provide you with a 12-month free support to cover any issues that you may face with the site including glitches and add any text changes to the website. This is effective from Site Launch.

SUPPORT PACKAGE. As part of this agreement should the client wish to continue our support after 12 months then they will be subject to an additional charge. This will cost £50 PCM and will require a separate contract. The client adheres to pay the developer 30 days upfront for this payment plan.

AZZURRI DESIGNS LTD will ensure that client websites that feature contact forms will be GDPR compliant. It is up to the client’s internal staff to check if they are GDPR compliant and if they need to be registered for the ICO. AZZURRI DESIGNS LTD will ensure that cookie messages are present on client’s website.  It is up to the client to inform their customers about data consent, data control and data policies and not the responsibilities of AZZURRI DESIGNS LTD. We will assist our clients in providing answers to data storage and such questions. AZZURRI DESIGNS LTD will remind our clients that they need to be GDPR compliant

You may have requested some additional work from us, and thus we have to raise an invoice for you. If the amount is under £500 we will require this amount in full within 7 days of the invoice date.

ANNUAL RENEWAL. Each year you may be subject to domain & hosting costs, which we will inform you of these renewal dates in our yearly January letter.

 

INVOICES

You will receive any upon the completion of the requested task, domain or hosting renewal. 

  1. Payments must be made within 7 days.
  2. Cheques are not accepted. Bank transfer only – BACS must be done 3 days before due date
  3. 7 Days Late Payment Grant from Late Payment Letter or Emails. Ignoring will trigger breach.
  4. Failure to make payments within this period will result in website and emails being turned off – breach triggered.
  5. Activation fees will be added to turn website and emails on, plus 8% BOE base rate interest – breach triggered.

As mentioned in this agreement, breach of contract will lead to termination, legal action and fines.

We are sure you understand how important it is that you pay the invoices that we send you. We reserves the right to decline further work on a project if there are invoices outstanding with the Client. We reserves the right to disable or remove its work for the Client from the Internet if payments are not received.

  1. The quotation (PROJECT BRIEF) and PAYMENT(S) are based on estimates as far as w e can practically know and based on the fact we believe we can achieve the PROJECT BRIEF.
  2. Should there be additional costings for supplies or extras to assist your project then we will inform the client and expect the client to cover these costings.
  3. The client agrees to pay the developer accordingly as set out in the AGREEMENT and in line with the PROJECT PROPOSAL.
  4. The developer will require payment on the completion of development from the PROJECT PROPOSAL set out in the PROJECT BRIEF. Completion is defined in the SECTION 10.

You will receive any invoices 30 day before due. Payments for Non-Phase Projects

  1. Payments must be made within 14 days.
  2. Cheques are not accepted. Bank transfer only – BACS must be done 3 days before due date
  3. 7 Days Late Payment Grant from Late Payment Letter or Emails. Ignoring will trigger breach.
  4. Failure to make payments within this period will result in website and emails being turned off – breach triggered.
  5. Activation fees will be added to turn website and emails on, plus 8% BOE base rate interest – breach triggered.

Payments for Phase Projects

  1. You will receive an invoice 30 day before due.
  2. Payments must be made within 14 days.
  3. Cheques are not accepted. Bank transfer only – BACS must be done 3 days before due date
  4. 7 Days Late Payment Grant from Late Payment Letter or Emails. Ignoring will trigger breach.
  5. Failure to make payments within this period will result in website and emails being turned off – breach triggered.
  6. Activation fees will be added to turn website and emails on, plus 8% BOE base rate interest – breach triggered.

As mentioned in this agreement, breach of contract will lead to termination, legal action and fines.

Further to the information from our Terms and Conditions, please find the excerpt from Contract Agreement regarding Payments.

TEXT CONTENT. The client agrees to provide AZZURRI DESIGNS LTD with the content to start and complete the project. Text must be provided in a Microsoft Word DOCX or PDF format. We will not carry out any spelling checks. AZZURRI DESIGNS LTD are not responsible for writing or inputting any text copy unless specified in the original estimate. We will add Latin Lorem Epsium text filler for any empty spaces until the client can decide on text. We can cater for copy writing which we can provide a free consultation and offer this service at a rate of £30 per hour.

PHOTOGRAPHS. The client will provide all photographs digitally to us and will be without any copyright infringement. We may use stock photos to illustrate the use photographs and placement of such on the website. Should the client like to continue using these photos then additional charges may incur for purchasing such licenses. If you would like us to take photographs of any product(s), location(s), or staff, we can arrange these for the daily cost of £300 which includes consultation, editing and submitting them.

FEEDBACK.

  1. NON-PHASE. The client agrees that they will provide suitable feedback and review any artwork/websites for non-phase projects within 10 days after artwork/website submission.
  2. PHASE PROJECTS. The client agrees that they will provide suitable feedback and review any artwork/websites for phase projects within 3 days after artwork/website submission.
  3. FEEDBACK BREACH. The client is aware that if no review or feedback is made before 30 days, then this is classed as breach of contract. This [AGREEMENT] can be terminated and a full invoice for remaining costings will be raised. This will not include any rights transfer.

PAYMENTS. The client has the responsibility to ensure that payments are kept and paid within the invoice terms of 14 days. Invoices will be raised 30 days before due date. Client acknowledge that their delay in paying any outstanding balances may result in breach of contract, delay of project completion, project suspension, or project termination. We cannot be liable if the client does not pay third-party Hosting providers on time and thus results in suspension or loss of services as we do not have full control when the website is not hosting with us.

DOMAINS & HOSTING. The client must provide login access to their current hosting and domain services, so we can either manage it for the use of the website or transfer it to our servers. Doing so, may result in additional charges should the client require their emails to be transferred too. Any additional charges as well as terms for email transfer will be presented to the client upon request.

CONTRACT. The client can request to open another contract or project with AZZURRI DESIGNS LTD while they have a current project underway, but any dates including start and completion dates will be set after any existing projects have been completed to PROEJCT PROPOSAL. This will ensure that the client and designers can remain focused on their specific project.  Should the client change their legal trading name, or resume trading under a different name during this project, then this agreement will be still valid to the new trading name and valid to the owner of such company who has signed this contract. The contract will have to be reissued with the new trading name and will result in an additional charge and will have to be signed by all parties which could delay the project length.  In the case of Sole Traders, this contract will be between AZZURRI DESIGNS LTD and the individual themselves.

  1. Completion is only defined when;

 

  1. We complete any finished artwork(s) and/or website that is set out in the [PROJECT PROPOSAL].
  2. The final end product matches to what is in the [PROJECT BRIEF] and [PROJECT PROPOSAL].
  3. The final end product matches to what was signed off from the REVIEW meetings.

 

  1. We will allow 10 days after project completion date for the client to review the final products/designs. Any minor remedial work that is to be carried out. Remedial/Minor amendments will be carried out within 7 working days.

 

  1. If the client does not provide any feedback within 30 days after final end product has been delivered to [PROJECT BRIEF], then this will result in breach of contract. We will try to resolve the situation and will attempt to contact the client. Should the client not communicate with us, we will deem the project as complete and will raise any final invoices. Should the client communicate with us before the 30-day period then we will honour minor change requests and will be carried out within 7 working days.

We record all calls (Incoming & Outgoing) This is for our use only and for training and quality purposes.

During the month of February 2019, we want to help your brand with a free logo design service worth £70.00. Simply enter your name and email address to subscribe to our Azzurri newsletter to get your logo. Once you subscribe, we will email you to start the process of getting your logo designed. Once you’re happy, we can provide you with a medium resolution 150 DPI copy for free, or you can purchase your high resolution print ready logo in 300 DPI for £5 (Instead of £70.00).

Please see Privacy Policy how your data for this offer will be used.

Latest Edition

Our latest edition of our Terms & Conditions Agreement is May, 2018. You can view/download the document below.

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